10.) Scheduling couldn't inform me what was getting put in if they known as the day prior: was it for LVP? Or Sheet Vinyl? Plus they couldn’t give me a time range of if the installer could well be there
We’re dissatisfied to hear that you really feel in this manner, and understand that we’ve spoken to you with reference for your issues. Should you go on to acquire queries make sure you contact us at customersupport at empire-today.com.
February twenty, 2018 at 2:58 pm We experienced berber carpet put in in September of 2016. By November, the carpet was falling apart, frayed and seemed to be at the least 20 years old. An inspector was out and quickly stated this was a producer’s defect And they'd send out a profits particular person out for us to decide on a whole new carpet to get installed at no added Expense to us. We achieved Along with the sales man or woman, chose One more carpet and set up a time (February 2017) for installation. By August, seams had been failing and it took till November 4th for an inspector to come back out, consider photos and explain to us that we must always hear something back in a few days. Weekly handed and we had not listened to from anybody. Hurt acquiring even worse, holidays approaching. I had been phoning everyday and will not talk to anyone though the “call Centre individuals†– who were excellent – knowing and as helpful as their job constraints may be. I gained a letter inside the mail stating they had been seeking to reach me and will I make sure you telephone a certain range. I did so and I used to be instructed they have been leaving messages for me every day – REALLY?! Because I like dwelling with destroyed carpet; Particularly approaching the vacation entertaining time with the yr!!!! Every person else on the planet could attain me but Empire Carpet!
It's not the encounter that we would like for our clients, and we apologize for this make a difference. We’ll be in contact with you shortly to help make items appropriate.
In preparing, I rented a POD and packed up my complete residence aside from massive household furniture to get ready for your alternative.
September 26, 2017 at eight:04 am It is actually challenging to take care of a business that doesn't Have got a store entrance along with the customer service brokers satisfaction on their own on scripted responses and refuse to pay attention to the more info main points of the fears. I obtained carpet and baseboards from your company,each were scheduled to get installed on Thursday, the fellows performing the baseboards confirmed up with the incorrect size basboards, he still left and never ever claimed when he would return. I fatigued calling Empire for more than two hours to inform them to deduct the price of the base boards and I can pay for them once they are put in.
Still It could be excellent to acquire Empire stand guiding their lousy installation and unintelligible customer service
Be sure to email us at customersupport@ empire-today.com with each your concerns and account information. You'll want to point out Headquarters in the subject line.
October 5, 2018 at eleven:16 am Indeed I am writing to Allow you understand my disappointment with your company very first off my install didn't take place yesterday my dwelling is totally tore down for this put in I was instructed the installers would return very first thing this early morning and they did not now I’m told they're able to’t get it done until Tuesday my query is how do you think you're taking care of your shoppers I’ve invested about $seven,000 to your organization and also have not been content so far now my household is in full disarray more info because of the put in yesterday that didn’t come about and now I’m and not using a bed and everything who will almost certainly correct this issue And the way speedy am i able to get it performed
Each letter, phone phone which was acquired via the CEO or to our financial institution was managed professionally, properly and thoroughly fixed. This is not taking place with Empire and I have not been so dissatisfied and disappointed.
The transitions from some rooms ended up off by ½ to 1 inch in peak, transitions accomplished inadequately and also the molding, quarter-spherical was calculated, cut and mounted poorly.
Following the carpet was put in I felt the main difference in the padding. What she didn't state was the new padding was INFERIOR for the padding I'd now. It felt as if I used to be walking on cement. It is clear inside the images I took of the floor molding as well as stair molding thehorizontal strains since the carpet was a lot of decrease.
Rapid ahead 24 several hours….I was imagined to Have got a new kitchen area flooring put in today plus the installer referred to as me at three:00 to inform me that their initial position on the day was using far too very long and they couldn’t put in my ground today. He claimed that it could be installed on Monday at 10:00am, but when I requested him if he would notify Empire on the transform in installation he claimed they they didn’t should be knowledgeable as it was out in their hands at this time.
She is the best!!. There should really. be extra like her in your organization. I just wished to place in a great phrase for Melissa Kagan for all her assistance and excellent function and quick responses she has supplied me!!!